Order Info

Welcome to the hookknife.com Order Information page.

Hookknife.com is a subsidiary of Para-Gear Equipment Co. Inc. Currently you can order any hook knives you like by clicking here via our secure e-commerce website, E-mail, phone, fax, or mail in orders.

For more detailed information please choose from the list below to help answer any questions, or simply scroll down the page.

Domestic Orders	Bank Transfer Info	Shipping Charges
International Orders	Customer Service	Return Policy
	Order Forms

Domestic Orders
For domestic orders by Internet Click Here.
For domestic orders by phone, fax, or by mail please include, or have ready, the following:

1. Full Name.
2. Exact billing address of credit card, and shipping address (If different).
3. Phone number, Fax number, and E-mail address (Whichever apply).
4. The equipment you wish to order. You must specify Stock Numbers, Descriptions, Quantities, and Colors.
5. Shipping preference. We ship UPS (United Parcel Service), and Airmail (United States Postal Service). We will ship UPS to all addresses, except P.O. boxes, if a preference is not specified.
6. Credit card information. We accept VISA, MasterCard, Discover, American Express or Diner's Club. (If you are mailing in an order you will need to enclose your credit card information, money order, or check, including shipping and handling charges, for the equipment).

We require a $25.00 minimum on Website, Phone, and Fax Orders.

International Orders
For International orders by Internet Click Here.
For International orders by phone, fax, or by mail please include the following:

1. Full Name.
2. Exact billing address of credit card, and shipping address (If different).
3. Phone number, Fax number, and E-mail address (Whichever apply).
4. The equipment you wish to order. You must specify Stock Numbers, Descriptions, Quantities, and Colors.
5. Shipping preference. We ship International UPS (United Parcel Service), International Airmail (United States Postal Service), or Airfreight. We normally ship the equipment to our customers the least expensive way possible. (We can supply you with an estimated cost of shipping and insurance if you request it).
6. Credit card information. We accept VISA, MasterCard, Discover, American Express or Diner's Club. (If you are mailing in an order you will need to enclose your credit card information, money order or certified check drawn on U.S. funds, including shipping and handling charges, for the equipment).

We require a $25.00 minimum on Website, Phone, and Fax Orders.

Bank Transfer Information
PAYMENT MUST BE MADE IN U.S. DOLLARS. ALL BANK TRANSFER CHARGES MUST BE PAID BY THE APPLICANT AND CHECKS MUST BE DRAWN ON A U.S. BANK.
For international bank transfers: Contact Para-Gear by email at sales@para-gear.com, fax at 847-679-8644, or by mail for more information.

Shipping Charges
Shipping charges depend upon the weight and volume of the box being shipped.
For Domestic Orders, UPS (Untied Parcel Service), and Airmail (United States Postal Service), is our preferred method of shipping.
For International Orders, International UPS (United Parcel Service), International Airmail (United States Postal Service), and Airfreight are used for shipping.

We can only give approximate shipping charges via E-mail, phone, or fax. We do not know the exact amount until we box the equipment and weigh it at the time of shipping.

Customer Service
Our Customer Service number is 847-679-1256.
For information on delivery or orders already placed, call our customer service department at 847-679-1256.
You can also reach us by E-mail.
All E-mails must include your name, address, phone and fax numbers in order for us to answer you properly.

Written inquiries are also invited, and will be answered as fully and promptly as possible. In fairness to all our customers, please keep the questions brief. Please enclose a self-addressed stamped envelope when writing.

When you receive your shipment, please note the total amount shown on the invoice is the amount charged to your credit card. You are only charged for the items shipped, plus postage and handling. Your credit card will not be charged for backordered items until the backorder is shipped.

Order Forms
You can print out a Para-Gear order form by clicking here, Para-Gear Order Form. You will need Adobe Acrobat Reader in order to view the PDF format that it is in.

Return Policy
Contact Para-Gear prior to returning any item.

Our guarantee covers any defect in material or workmanship occurring under normal use within a reasonable amount of time. If we must return equipment to the manufacturer for repair, and there is a charge, customers will be billed at cost for the charge. Send a detailed note describing the problem on any item sent to us for repair, your daytime phone number, E-mail address, and date the item was purchased (If possible include a copy of the invoice).

Unused equipment returns are accepted up to 30 days after delivery. However, no equipment may be returned to Para-Gear without first contacting us. If Para-Gear allows the return of any goods, it should be understood there can be a minimum restocking charge of 20%.

Order Phone Only: 1-87-PARA-GEAR or 1-800-323-0437
Phone: (847) 679-5905 Fax: (847) 679-8644
sales@hookknife.com
Contact Us: Click Here

Hookknife.com
Para-Gear Equipment Co. Inc.
3839 West Oakton St. Skokie, Illinois 60076-3438 USA
© Copyright 1999-2007, Para-Gear Equipment Co. Inc.
All Rights Reserved.
All Images, Text, and/or Pictures may not be used
without the expressed written consent of Para-Gear.
Prices are subject to change without notice.